Open the agent or team, go to the Tools tab and switch on Call Analyzer. New call AI agents have it on by default, and the War Room has it too. The agent can then answer questions like "what's costing us deals?" or "what should I coach Dana on?" in chat, Slack and the War Room.
From Claude, Cursor or Claude Code
The same tools are published on the agent's MCP URL, with a call_intelligence__ prefix.
| Tool | What it returns |
|---|---|
call_analysis_list | Your analysed calls, newest first, searchable |
call_analysis_get | One call in full: verdict, scorecard, objections, coaching, compliance |
call_analysis_transcript | The call's transcript |
call_objections_summary | Objections ranked by deals lost and stalled |
call_team_summary | Team and per-rep coaching cards |
call_scorecards_get | Your scorecards and objection list |
These tools only read, and only ever see your own agency's calls. To see where the data comes from, read How call intelligence works.